Delivery Information

Puffing Kiwi dispatch all the orders with a tracking number. The tracking number is required to locate and make changes to your parcel during delivery. It is your responsibility to not share your tracking number with others. Thepuffingkiwi will not be liable for any unauthorized changes made on your parcel with your tracking number. 

Shipping Nationwide and Shipping chargers 

Courier Service: Courier Post
Estimated Delivery: 1-2 working days ($8.00 NZD)

Overnight shipping is targeted but not guaranteed.

Shipping

• Orders placed before 2:00PM NZDT will be processed and dispatched on the same day.
• Orders placed after 2:00PM NZDT will be processed and dispatched the next business day.
• Orders made on a New Zealand public holiday will be processed and dispatched the next business day.
• ThePuffingKiwi will not take any responsibility for any lost or stolen parcels for any non-signature or Authority to Leave (ATL) orders.

Age Restricted Goods (ARG)

Delivery will only be to the named individual on the consignment (or their nominated receiver).

- All delivery agents and representatives of New Zealand Post will not deliver e-cigarettes to anyone that they have reasonable grounds to believe is under the age of eighteen.

- All delivery agents and representatives are required to take reasonable steps to verify any receiver is not under the age of eighteen and must acknowledge & record that these steps have been taken for each delivery by prefixing the POD with the letters ‘R18’. As a minimum, reasonable steps to verify age are:

• Visual confirmation that the receiver is, without doubt, over the age of 18
• If the named receiver (or someone authorized to sign on their behalf) appears to be under the age of 25 or there is any doubt as to their age, proof of identification must be sighted and checked.

- Proof of identification is a valid form of ID (such as a current driver's license, passport, or hospitality card containing a photo and date of birth)

Additional Fees

At the unlikely event, we may require you to pay shipping fees should you have provided us an address that does not accurately charge you the correct shipping fee. Should this occur, we may place your order on hold and will contact you (via phone/email) to let you know.

Redirection

To ensure that parcels are delivered correctly, ThePuffingkiwi cannot process any request for a redirection once a parcel has been dispatched. Please contact or visit the Courier Post website with your tracking number to request a redirection.

ThePuffingkiwi is not responsible for any lost, damaged or stolen parcels if your parcel has been redirected.

Please note that some orders may not be dispatched the same day due to stock and may take up to 10 days to dispatch.

Lost or Stolen Parcels

ThePuffingKiwi is not responsible for any lost or stolen parcels upon delivery. If your parcel has been lost or stolen, please contact Courier Post to open an investigation. Failure to do so may result in no compensation from Courier Post.

Parcel not received

If your parcel has been marked as delivered but you have not received it:

• Contact us within 24 hours from the time it has been marked as delivered.
• Please check around your property to ensure that it may not be left out of sight.
• Please allow up to 10 working days from the time that you have contacted as an investigation will be opened with Courier Post. 
• As the delivery is made by Courier Post, we cannot ship a replacement parcel until Courier Post has completed their investigation. Our team will keep you updated once the investigation has been completed.
• If you wish to dispute any outcome by Courier Post Investigation, please contact them directly.

Rest of the world

N/A at this stage.