Text-only guidance for adult customers in New Zealand.
Common checks
- Ensure the device is charged. If the battery is low, recharge fully before use.
- Remove the pod and reseat it firmly so the contacts align.
- If the pod has reached the end of its usable life, replace it with a new pod compatible with your device.
Maintenance
- Check for condensation at the base of the pod. Wipe contacts with a clean, dry cloth or cotton swab.
- Keep the contact points between the pod and device clean and dry.
- If your device has adjustable airflow or power, set it to the manufacturer’s recommended level for your pod.
When to seek help
- The device does not activate with a fully charged battery and a new compatible pod.
- You notice leaks, cracks, or visible damage to the pod or device body.
For assistance, contact Puffing Kiwi customer service with your order details and device model.