Help Centre
Plain, factual guidance for adult customers (18+) in New Zealand.
About this Help Centre
This Help Centre provides text-only information for adults aged 18 and over. It does not include product images and avoids descriptive or promotional language. Information may be updated as policies or regulations change in New Zealand.
Topics
General
More general articles will be added here.
Battery Safety
Troubleshooting
Nicotine Types
NZ Regulations
A regulations summary page will be linked here once published.
Sustainability & Returns
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Contact
If you cannot find the information you need, please contact Puffing Kiwi customer service with your order details (if applicable). This Help Centre is intended for adults aged 18 and over.