Help Centre

Help Centre

Plain, factual guidance for adult customers (18+) in New Zealand.

About this Help Centre

This Help Centre provides text-only information for adults aged 18 and over. It does not include product images and avoids descriptive or promotional language. Information may be updated as policies or regulations change in New Zealand.

Topics

General

More general articles will be added here.

Battery Safety

Troubleshooting

Nicotine Types

NZ Regulations

A regulations summary page will be linked here once published.

Sustainability & Returns

Use your browser’s find function to search this page (Windows: Ctrl + F, Mac: Cmd + F).

Filtering matches article titles on this page only.

Contact

If you cannot find the information you need, please contact Puffing Kiwi customer service with your order details (if applicable). This Help Centre is intended for adults aged 18 and over.

Information is subject to change. For adults 18+ in New Zealand.